Terms & Conditions

Last updated: June 6, 2026

1. Parties and Agreement

These Terms & Conditions ("Terms") govern all sales, services, and website use between Wavlon Lasers Inc. ("Wavlon Lasers", "Seller", "we") and the purchasing party ("Buyer", "you"). By submitting a purchase order, signed quotation, or written agreement, you agree to be bound by these Terms.

2. Quotations and Orders

• All quotations are valid for 30 days from the date of issue unless otherwise stated in writing.
• Prices are in Canadian dollars (CAD) unless explicitly stated otherwise.
• A purchase order is binding upon written acceptance by Wavlon Lasers Inc.
• Wavlon Lasers reserves the right to decline any order at its discretion.
• Specifications, drawings, and technical data provided in quotations are for reference only and subject to change without notice.

3. Pricing and Payment

• All prices are exclusive of applicable taxes (GST/HST, PST/QST), duties, and shipping costs unless explicitly stated.
• A deposit of 30–50% (as specified in the quotation) is required to confirm an order and initiate production or procurement.
• The remaining balance is due prior to shipment or delivery, unless a separate credit agreement has been executed.
• Overdue accounts are subject to interest at 2% per month (24% per annum) on the outstanding balance.
• Wavlon Lasers reserves the right to adjust pricing due to significant material cost changes, currency fluctuations, or supply chain disruptions, with notice to the Buyer.

4. Delivery and Shipping

• Lead times are estimates only and are not guaranteed. Wavlon Lasers is not liable for delays caused by manufacturing, shipping, customs, or force majeure events.
• Risk of loss passes to the Buyer at the time the equipment is loaded onto the carrier at the point of origin (Ex Works unless otherwise agreed).
• The Buyer is responsible for inspecting the shipment upon arrival and noting any visible damage on the carrier's bill of lading. Hidden damage must be reported to Wavlon Lasers within 5 business days of delivery.
• Wavlon Lasers will assist with freight claims but is not responsible for carrier-caused damage once risk has transferred.

5. Installation and Commissioning

• Where installation services are included in the quotation, the Buyer must provide a suitable site per Wavlon Lasers' site preparation requirements, including adequate electrical supply, compressed air, and floor space.
• Delays or additional costs caused by site unreadiness are the Buyer's responsibility.
• Commissioning and operator training (if included) must be scheduled within 60 days of machine delivery.

6. Warranty

Standard Warranty Coverage

• Machine structure and mechanical components: 2 years from the date of commissioning or 26 months from the date of shipment, whichever is earlier.
• Laser source (fiber resonator): Subject to the original equipment manufacturer's (OEM) warranty terms (typically 2 years). Wavlon Lasers will facilitate warranty claims with the OEM.
• Electrical components, servo drives, and controllers: 1 year from commissioning.
• Consumable parts (nozzles, lenses, ceramic holders, cutting heads): Not covered under warranty.

Warranty Exclusions

The warranty does not cover defects or damage arising from:

• Misuse, neglect, accident, or unauthorized modification
• Failure to follow Wavlon Lasers' operating and maintenance procedures
• Use of non-approved consumables or spare parts
• Normal wear and tear
• Power surges, improper electrical supply, or environmental conditions outside specifications
• Damage caused during shipping (see Section 4)

Warranty Service

Warranty claims must be submitted in writing to sales@wavlonlasers.com with a description of the issue, photographs, and the machine serial number. Wavlon Lasers will assess and respond within 5 business days. Warranty service may be rendered remotely (via video support) or on-site at Wavlon Lasers' discretion.

7. Returns and Cancellations

• Orders for custom or imported machinery may not be cancelled once production or procurement has commenced. Cancellation fees apply as specified in the quotation.
• Approved returns are subject to a restocking fee of 15–25% of the purchase price, plus any freight costs incurred by Wavlon Lasers.
• Equipment must be returned in original condition, unused, and in original packaging (where applicable).
• No returns are accepted for consumable items, spare parts, or software licences.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Wavlon Lasers' total liability for any claim arising from a sale or service shall not exceed the purchase price paid by the Buyer for the specific product or service giving rise to the claim.

Wavlon Lasers is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost production, or business interruption, regardless of the cause.

9. Intellectual Property

All content on the Wavlon Lasers website — including text, images, specifications, drawings, and branding — is the property of Wavlon Lasers Inc. or its licensors and may not be reproduced, distributed, or used without prior written permission.

10. Website Use

Our website is provided for informational purposes only. Product specifications, pricing, and availability are subject to change without notice. Submitting an inquiry or quote request does not constitute a binding offer or purchase commitment.

You agree not to use the website in any manner that could damage, disable, or impair its operation, or interfere with any other party's use of the website.

11. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Canadian privacy law (PIPEDA).

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, the parties agree to submit the dispute to binding arbitration in Toronto, Ontario under the rules of the ADR Institute of Canada, before resorting to litigation.

13. Force Majeure

Wavlon Lasers is not liable for failure or delay in performing its obligations where such failure results from causes beyond its reasonable control, including natural disasters, pandemics, strikes, government actions, supply chain disruptions, or transportation failures.

14. Amendments

Wavlon Lasers reserves the right to update these Terms at any time. The Terms in effect at the time of your order or website use shall govern. Material changes will be posted on this page with an updated date.

15. Contact