We Don't Disappear
After the Sale.
Every Wavlon machine comes with full Canadian service — installation, training, warranty, and ongoing support from our Toronto team. One phone number. One relationship. No runaround.
The Four Pillars of Wavlon Support
Installation & Commissioning
Our technicians install, level, align, and test-cut every machine on-site. We don't leave until it's producing parts to spec.
Operator Training
Hands-on training at your facility covers machine operation, software, nesting, maintenance routines, and safety — included with every purchase.
Warranty Coverage
Standard 2-year warranty on all machine systems. Extended 3-year and 5-year plans available. Parts and labour both covered.
Remote Diagnostics
Secure remote access to your machine's control system lets our engineers diagnose problems and resolve software issues without an on-site visit.
On-Site Installation & Commissioning
A Wavlon field technician comes to your facility for every new machine installation. We handle everything from rigging and levelling to final calibration and first-part test cuts.
We coordinate with your electrician on power requirements before the machine ships so there are no surprises on installation day. All machines are pre-configured for Canadian 600V/3-phase electrical standards.
- Rigging plan and floor prep consultation before delivery
- Machine levelling and geometric alignment to ±0.02mm
- Laser head calibration and focus height setup
- Chiller and assist gas line connections
- CNC software configuration and network setup
- Test cuts across all programmed materials
- Operator handover — machine running before we leave
Installation Timeline
Included With Every Machine
Comprehensive Warranty Coverage
Our standard 2-year warranty covers parts, labour, and travel for all machine systems. Extended plans available.
- All mechanical systems
- Laser source module
- CNC controller & drives
- Parts and labour both covered
- Technician travel within Canada
- All 2-year coverage included
- Priority response time (4 hr)
- Annual preventive maintenance visit
- Discounted wear parts
- Software updates & upgrades
- All 3-year coverage included
- 2× annual preventive maintenance
- Next-day spare parts guarantee
- Dedicated account technician
- Free operator retraining
Extended warranty plans are available at time of purchase or within 30 days of machine commissioning. Contact us for pricing.
Remote Diagnostics & Support
Many issues that used to require a technician visit can now be resolved remotely. With your consent, our engineers can connect securely to your machine's control system and diagnose faults, update parameters, and resolve software issues in real time.
Remote access is optional and operator-controlled — you initiate the session with a single button, and you can disconnect at any time. We never access your machine without your approval.
- Secure, encrypted connection — operator-initiated only
- Real-time fault diagnostics and error code resolution
- Parameter tuning for new materials or applications
- Software updates and firmware upgrades
- CNC program review and optimization
- Available Monday–Friday 8am–8pm EST
- After-hours emergency line for critical production issues
Response Time SLAs
Need support right now? Call our service line at +1 (416) 555-0191 or email service@wavlonlasers.com
Keep Your Machine at Peak Performance
Annual preventive maintenance visits reduce unexpected downtime and extend the life of your machine.
Annual PM Visit — What's Covered
- Laser source output power verification
- Cutting head inspection and lens cleaning
- Linear guide and rack lubrication
- Ball screw inspection and adjustment
- Servo motor and drive health check
- Chiller fluid level and filter check
- Electrical cabinet inspection — connections, fuses
- Software and firmware version check
- Full geometric accuracy verification
- Operator Q&A session
Daily & Weekly Operator Checklist
We train your operators on the maintenance tasks they should perform every day and every week — the small habits that prevent major failures.
- Nozzle inspection and replacement schedule
- Protective window check
- Air filter status
- Cutting bed cleaning procedure
- Slag drawer emptying frequency
- Chiller temperature and flow monitoring
Need Help With Your Machine?
Whether it's a service request, a parts order, or a general question — our team is here Monday to Friday, 8am to 6pm EST.